Policies

Customer Service Information

Packaging of Green Tea Products

To ensure freshness, all tea bags come in a convenient, moisture blocking, and tight lightproof re-sealable package. Each package is stamped with a best before date to ensure quality of the product. All powdered green tea products are pre-sealed into 40g containers, this again ensures quality freshness within every tin.

Each Yame Green Tea product also comes with easy to understand brewing instructions, to ensure quality taste every time.

Ordering Yame Green Tea Products

Yame Tea Canada offers the following convenient ways to order Yame tea.

  1. Online: Our website is yametea.com this site is a secured by PayPal, which offers confidentiality on any financial information given. Online ordering provides the fastest and most efficient service available to the customer.
    Use the online shopping cart to add items you wish to purchase; Click Add Item; when you have completed your order Click View Cart and then Click Check Out. Your order will then be sent to yametea.com and processed. We do not accept cash or COD orders.
  2. Telephone: Although online is the quickest service of our product, we also offer the convenience of ordering by telephone: Call at1-780-690-7047 and you will receive an answering service; please leave your name, phone number and where you are located and we will get back to you promptly.

Yame Tea Canada
Mike Gibson
1704 Turvey Bend
Edmonton, Alberta T6R2W7
Canada

If you have any questions or concerns please call at 1-780-690-7047 or email at yametea@shaw.ca

Payment Options

  • Visa
  • Mastercard
  • Discovery
  • American Express
  • Cheque
  • Money Order

Note: Payment by cheque or money order will delay your shipment until the cheque is cleared.

Shipping & Delivery

Please allow 9-14 business days with exception to weekends and holidays for Ground delivery. Please allow 4-7 business days with exception to weekends and holidays for Air delivery. Orders placed on Fridays after 3:00 p.m. and on weekends, will be shipped the following Monday. Other methods of shipping are:

  • Purolator Air – 2 business days
  • Xpresspost – 2 business days

All orders to the US and Internationally: For larger parcels ($700+) shipping charges will be quoted via email once the weight of the package is determined

Return Policy

We as a company are concerned with making sure we deliver an excellent consumer product. If the package is damaged simply return it within 10 days of purchase and we will be glad to replace it, exchange it or refund your money.

Unfortunately, we are unable to accept returns on tea packages that have been opened.

To return a Yame tea product, please indicate on the receipt the reason for your return and include it with the product ensuring the package is securely sealed. Returns should be sent via the postal service to the following address:

Yame Tea Canada
Mike Gibson
1704 Turvey Bend
Edmonton, Alberta T6R2W7
Canada

Privacy Policy & Security

We guarantee all information about our customers, their orders and the products they purchase to be confidential. We respect the right to privacy and thus, will not disclose any information. Personal customer information will be used by our company for processing orders, and updating customers on new product information. Every transaction made on line is secure, we are connected with Paypal and it provides secure transactions to transmit credit card information over the Internet.

Copyright © 2014 Yame Tea. All Rights Reserved.